Brand-Driven Store Leader - Elevate Sales & Service

Dr. Martens; San Antonio (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

PTO & Sick Time

401(k) matching

Medical benefits

Volunteer hours

Job summary

Dr. Martens is seeking a confident store supervisor to lead the sales floor, coach staff, and drive exceptional customer service.

You will be responsible for achieving sales goals, training new team members, and ensuring smooth daily operations in a dynamic retail environment. The role requires flexible hours including evenings, weekends, and holidays, with the goal of delivering a consistent brand experience across the Americas region.

Qualifications

• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS is a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages required.
• Demonstrated ability to communicate clearly and professionally to a broad customer base.Excellent interpersonal skills; must be approachable and polite.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual in adherence to scheduled shift times.
• International/domestic travel: 0%.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.

Responsibilities

• Delivering exceptional customer service by leading the sales floor and fostering team selling.
• Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Acting as a role model to encourage a positive and productive work environment.
• Ensuring the team is aware of business goals and KPI and implementing a strategy for attaining sales goals.
• Assisting in training new sales staff on job duties and product knowledge.
• Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.

Skills

Supervisory experience

Customer service

MS Office

Inventory systems

MPOS

Communication

Team leadership

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

MPOS systems

Retail software

Job description

Dr. Martens is seeking a confident store supervisor to lead the sales floor, coach staff, and drive exceptional customer service.

You will be responsible for achieving sales goals, training new team members, and ensuring smooth daily operations in a dynamic retail environment. The role requires flexible hours including evenings, weekends, and holidays, with the goal of delivering a consistent brand experience across the Americas region.