Footwear Store Lead — Elevate Customer Experience

Dr. Martens; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Flexible transit/parking

Retail Bonus Program

PTO & Sick Time

401(k) with employer match

Volunteer hours

EAP

Job summary

Dr. Martens is seeking a store supervisor in Texas. You will lead the sales floor, drive customer service excellence, coach team members, and help achieve sales goals while embracing the brand and its heritage. The role requires strong leadership and store operations know-how.

The ideal candidate will have at least 1 year of supervisory experience, proficiency with MS Office and POS systems, and the ability to lift up to 50 pounds. Evening, weekend, and holiday work is expected.

Qualifications

• 1+ year of supervisory experience, preferably in footwear.
• Proficient with MS Office, retail/register systems, and inventory systems.
• Demonstrated ability to communicate clearly to a broad customer base.
• Ability to lift and carry up to 50 pounds and to work evenings, weekends, and holidays.

Responsibilities

• Lead the store team on the sales floor and drive exceptional customer service.
• Coach staff and maintain overall store performance and KPIs.
• Train new sales staff on duties and product knowledge.
• Communicate store results to business partners.
• Handle opening/closing duties, balance registers, and deposits.
• Assist with merchandising to meet brand guidelines and maximize product appeal.
• Work with stock team to receive, maintain, and replenish in-store stock.

Skills

supervisory experience

MS Office Suite

retail/register systems

inventory systems

communication skills

ability to lift 50 lbs

evenings/weekends/holidays

Tools

MPOS

Retail software

Job description

Dr. Martens is seeking a store supervisor in Texas. You will lead the sales floor, drive customer service excellence, coach team members, and help achieve sales goals while embracing the brand and its heritage. The role requires strong leadership and store operations know-how.

The ideal candidate will have at least 1 year of supervisory experience, proficiency with MS Office and POS systems, and the ability to lift up to 50 pounds. Evening, weekend, and holiday work is expected.