Part-Time Footwear Sales Lead

Dr. Martens Plc; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount: 65% footwear

Accessory discount 50%

Retail Bonus Program

PTO and Sick Time

401(k) with employer match

Volunteer hours

Transit and parking benefits

Job summary

Dr. Martens is seeking a confident store supervisor to lead the sales floor, drive customer service, and coach staff to maximize store performance in the Americas region.

You will train new sales staff, manage daily operations, and collaborate with partners to meet KPI goals while upholding brand standards. The role requires evenings/weekends and physical capability to lift up to 50 pounds.

Qualifications

• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS is a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages.
• Demonstrated ability to communicate clearly and professionally to a broad customer base.
• Excellent interpersonal skills; must be approachable and polite.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• International/domestic travel not required, 0 %.

Responsibilities

• Delivering exceptional customer service by leading the sales floor and fostering team selling.
• Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Acting as a role model to encourage a positive and productive work environment. Ensuring the team is aware of business goals and KPI and implementing a strategy for attaining sales goals.
• Assisting in training new sales staff on job duties and product knowledge, including coaching on and off the selling floor.
• Communicating store results effectively to our business partners.
• Assisting with daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assisting with operational tasks and physical inventories.
• Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.

Skills

Supervisory experience

Strong customer service

Communication skills

Interpersonal skills

Flexibility to work evenings/weekends/

Ability to lift up to 50 pounds

Tools

MS Office Suite

Retail/register systems

Inventory systems

Web-based programs

Job description

Dr. Martens is seeking a confident store supervisor to lead the sales floor, drive customer service, and coach staff to maximize store performance in the Americas region.

You will train new sales staff, manage daily operations, and collaborate with partners to meet KPI goals while upholding brand standards. The role requires evenings/weekends and physical capability to lift up to 50 pounds.