Footwear Store Lead — Elevate Sales & Service

Dr. Martens Plc; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount 65% on footwear

50% discount on accessories

401(k) with employer match

Job summary

Dr. Martens is seeking a confident store leader to manage and coach the sales team, drive exceptional service, and maximize store performance in the Americas region. You will lead by example, groom staff on product knowledge, and help achieve brand-driven sales targets.

This role requires flexibility to work evenings, weekends, and holidays, with a focus on maintaining inventory accuracy, merchandising standards, and smooth daily operations on the sales floor.

Qualifications

• 1+ year supervisory experience, preferably within footwear.
• Proficient in MS Office Suite and retail systems (MPOS is a plus).
• Demonstrated understanding of basic math, incl. percentages.

Responsibilities

• Deliver exceptional customer service by leading the sales floor and fostering team selling.
• Elevate service by greeting customers, sharing brand knowledge, and understanding needs.
• Act as a role model to promote a positive, productive work environment and communicate KPIs and goals.

Skills

Supervisory experience

MS Office & MPOS

Math skills

Clear communication

Interpersonal skills

Evenings/weekends/holidays

Lift up to 50 lbs

Tools

MPOS

Job description

Dr. Martens is seeking a confident store leader to manage and coach the sales team, drive exceptional service, and maximize store performance in the Americas region. You will lead by example, groom staff on product knowledge, and help achieve brand-driven sales targets.

This role requires flexibility to work evenings, weekends, and holidays, with a focus on maintaining inventory accuracy, merchandising standards, and smooth daily operations on the sales floor.