Sales Supervisor - Lead the Store, Elevate Service

Dr. Martens; Boston (MA); Hybrid; USD 2,487,000 - 3,542,000; Full time

Benefits offered by this job

65% employee discount on footwear

50% off accessories

Seasonal footwear drops

Transit and parking flexible spending

Retail Bonus Program

PTO and Sick Time

Employee Assistance Program

401(k) Pre-Tax and Roth plans with em-

Volunteer hours

Job summary

Dr. Martens is seeking a confident leader to join the store management team in the Americas region. You will drive exceptional customer service on the sales floor, coach staff, and ensure strong store performance while aligning with brand standards.

Responsibilities include opening/closing duties, balancing registers, merchandising, and stock replenishment, with a focus on achieving KPIs and sales goals. Evening/weekend availability is required.

Qualifications

• 1+ year supervisory experience, preferably in footwear.
• Proficient in MS Office Suite, retail/register systems, and inventory systems; MPOS is a plus.
• Strong math skills including percentage calculations.
• Clear, professional communication with a broad customer base.

Responsibilities

• Lead the sales floor and coach staff to deliver exceptional customer service.
• Greet customers, understand needs and upsell where appropriate.
• Model positive work environment; align team with KPIs and sales goals.
• Train new staff on duties and product knowledge.
• Communicate store results with business partners.
• Open/close store, balance register, and make bank deposits.
• Assist with merchandising to meet brand guidelines and stock replenishment.

Skills

Supervisory experience

MS Office

MPOS

Inventory systems

Math proficiency

Clear communication

Interpersonal skills

Evenings/weekends/holidays

Tools

MPOS

Retail inventory systems

MS Office Suite

Job description

Dr. Martens is seeking a confident leader to join the store management team in the Americas region. You will drive exceptional customer service on the sales floor, coach staff, and ensure strong store performance while aligning with brand standards.

Responsibilities include opening/closing duties, balancing registers, merchandising, and stock replenishment, with a focus on achieving KPIs and sales goals. Evening/weekend availability is required.