Food Service Supervisor — Lead Fast-Paced Guest Experience

Colonial Group; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Get Paid Early

Meal Plan & Employee Discounts

Parental Leave

Job summary

SSA Group is seeking a Food Service Supervisor to oversee daily operations for a location, ensuring quick service, safety, quality, and guest satisfaction. You will manage staffing, prep, and coordination across zones, while coaching staff and maintaining standards set by the operations and culinary teams.

The role requires strong leadership, communication, and multitasking skills, with the ability to work varied hours, including nights, weekends, and holidays.

Qualifications

• Demonstrates strong leadership and team-building abilities.
• Excellent communication with management and staff.
• Proven problem solving and decision-making skills.
• Able to multitask in a fast-paced environment.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Ensure SSA EXTRA Guest Service standards are met for every guest and client.
• Maintain stocking, prep and staffing for daily operations across zones.
• Oversee safety, quality, merchandising and guest service across outlets.
• Plan daily prep and item lists; delegate tasks to staff.
• Coach team members and provide feedback; resolve guest concerns promptly.
• Monitor food safety practices, inventory, and waste management.
• Supervise equipment checks and maintain cleanliness and organization.
• Communicate information from preshift meetings to team members.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Flexibility

Job description

SSA Group is seeking a Food Service Supervisor to oversee daily operations for a location, ensuring quick service, safety, quality, and guest satisfaction. You will manage staffing, prep, and coordination across zones, while coaching staff and maintaining standards set by the operations and culinary teams.

The role requires strong leadership, communication, and multitasking skills, with the ability to work varied hours, including nights, weekends, and holidays.