Food Service Supervisor - Lead Fast-Paced Hospitality Team

SSA Group; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On-Demand Pay

Meal Plan

401(k) with company match

Bereavement Leave

Holiday pay

Paid sick leave

Job summary

SSA Group is seeking a Food Service Supervisor to lead a location within the 452 Hospitality framework, ensuring warm guest experiences and efficient daily operations. You will stock, prep, staff, and supervise a zone, enforce safety and quality standards, and coach team members to deliver outstanding service.

The role requires strong leadership, problem-solving, and the ability to manage varied hours, including nights and weekends. Join a team that values growth and community impact.

Qualifications

• Strong interpersonal and communication skills, including ability to articulate to our General Manager and personnel.
• Proven leadership with team-building and development.
• Excellent problem solving and decision making abilities.
• Demonstrates multitasking, detail, analytical, planning and leadership skills.
• Able to work varied hours including nights, weekends and holidays.
• Physical ability to stand for extended periods and lift 10-35lbs.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Supports the build of daily prep and item lists, delegating to employees as necessary.
• Actively helps to support operations and fill holes as necessary to ensure smooth service.
• Assigns associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently responds to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintains general organizational upkeep of each outlet's storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.
• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.
• Implements proper merchandising of product as set by the Operations team.
• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
• Supports oversight of personnel duties, including but not limited to:
• Training new employees and issuing performance reviews.
• Actively coaching the employee on performance with oversight from operations manager.
• Oversees break and rest break management for employees.
• Inspects equipment and performs routine maintenance and cleaning as necessary.
• Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Skills

Interpersonal skills

Communication

Leadership

Problem solving

Multitasking

Team player

Computer skills

Flexible

Attention to detail

Job description

SSA Group is seeking a Food Service Supervisor to lead a location within the 452 Hospitality framework, ensuring warm guest experiences and efficient daily operations. You will stock, prep, staff, and supervise a zone, enforce safety and quality standards, and coach team members to deliver outstanding service.

The role requires strong leadership, problem-solving, and the ability to manage varied hours, including nights and weekends. Join a team that values growth and community impact.