Food Service Supervisor

Massachusetts General Hospital; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Room Service Supervisor to lead a dedicated team in delivering high-quality food service to patients and staff. This role involves supervising a diverse team, ensuring compliance with safety and sanitation standards, and providing exemplary service. The ideal candidate will possess strong communication and supervisory skills, with a commitment to maintaining a pleasant work environment. Join a mission-driven organization that values diversity and inclusion, and play a vital role in enhancing patient care through exceptional food service management.

Qualifications

• High school education and 1-2 years of experience in food service or customer service.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Lead Room Service team to ensure timely delivery of meals to patients.
• Supervise staff and maintain quality assurance standards for food service.

Skills

Communication Skills

Supervisory Skills

Customer Service

Food Safety Knowledge

Mathematical Skills

Team Coordination

Confidentiality Maintenance

Flexibility

Education

High School Diploma

Tools

Computrition Diet Office System

Microsoft Word

Microsoft Excel

Job description

Site: The Brigham and Women's Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, in the role as Room Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires supervising members of the Room Service team (Call Center Operator, Guest Service Attendant - GSA, Dish Attendants, and Cooks) and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State and Local sanitation and safety procedures, as outlined in the Food Service Department's HAACP program.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Facilitates and coordinates the Room Service Team to deliver patient trays in no longer than 45 minutes and assures collection of trays starts no later than 1 hour after tray delivery.
2. Direct supervision of the Guest Service Attendants, Dish Room Attendants, Call Center Operators, and Cooks.
3. Motivates Room Service Team to provide the best quality food and service to patients, guests, and staff.
4. Assures the patient's tray is 100% accurate to the printed kitchen ticket from the call center. Takes appropriate corrective action to assure patient, guest, and staff receive the highest quality service.
5. Operates hospital computer system including use of Computrition diet office system. Alerts the Call Center Operator, Guest Service Attendant, and clinical dietitian to dietary restrictions and allergies.
6. Assures all inventories are at par prior to the start of each meal period.
7. Assures that dirty tray trucks are available on each floor and that each truck is available to accept dirty trays.
8. Responsible for adherence to cash handling policies and procedures. Does not accept gratuities to perform assigned work duties.
9. Responsible for directing and assisting in operational tasks to maintain quality assurance standards for sanitation and safety.
10. Makes weekly schedules for all employees who report to her/him and adjusts daily schedule due to last minute employee issues. Responsible to notify and seek out assistance from other supervisors and manager to assure adequate staffing.
11. Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors. Assists in the managerial training of the dietetic intern.
12. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements.
13. Contributes to and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informally or by formal documented progressive discipline.
14. Monitors and participates in, according to present criteria, sanitation and safety procedures, including HAACP program.
15. Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times.
16. Participates in other duties assigned.

Qualifications

1. The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, to be able to communicate with patients, hospital personnel, and co-workers.
2. High school education and 1-2 years of work experience, preferably in food service or customer service. A basic supervisory course is strongly recommended.
3. Knowledge of therapeutic diet orders.
4. Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.
5. Must have computer skills and basic mathematics knowledge, including the ability to work with money.
6. Knowledge of Windows, Word, and Excel spreadsheet is strongly recommended.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

1. Must be pleasant and friendly, flexible, hard-worker, and works well with others.
2. Must have good hand-eye coordination and overall body coordination. Good span of concentration.
3. Ability to communicate with employees, staff members, patients, or general public, to promote and maintain peaceful work conditions.
4. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.
5. Must be able to train, implement, and enforce new or updated policies and procedures; must be able to motivate, evaluate, and counsel employees.
6. Must be able to talk on the telephone and in person to patients, guests, and staff in a pleasant, respectful manner.
7. Must be able to take and record food equipment temperatures accurately and appropriately.
8. Must be able to inventory food, supplies, and menus and make appropriate adjustments to reduce waste.
9. Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines.

HOSPITAL WIDE RESPONSIBILITIES:
Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Additional Job Details (if applicable)

Remote Type
Onsite

Work Location
75 Francis Street

Scheduled Weekly Hours
0

Employee Type
Per Diem

Work Shift
Rotating (United States of America)

EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.