Field Service Supervisor

HIS Innovations Group; Manassas (VA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and rapidly growing company as a Field Service Supervisor, where you will lead a small team in installing innovative solutions and providing exceptional customer service. This role offers the opportunity to work remotely while collaborating with various stakeholders to ensure project success. With a focus on technical support and customer satisfaction, you will play a key role in enhancing the customer experience in the semiconductor industry. If you're self-motivated and ready to take on new challenges, this position is perfect for you.

Benefits

Health Care

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Casual work environment

Qualifications

• Experience with installation of mechanical systems and electrical components.
• Ability to understand detailed electrical schematics and mechanical drawings.
• Experience in onsite customer service in the semiconductor industry.

Responsibilities

• Supervise installations and provide technical support for integrated solutions.
• Maintain safety protocols and ensure quality outcomes of installations.
• Collaborate with customers and engineering teams for installation activities.

Skills

Electrical troubleshooting

Customer service

Project management

Technical communication

Team leadership

Attention to detail

Education

Engineering Technician Diploma/Certificate

AS degree in technical discipline

High School Diploma or equivalent

Tools

Vacuum pumps

Cleanroom equipment

Mechanical systems

Electrical components

Job description

Career Opportunities with HIS Innovations

Careers At HIS Innovations

Current job opportunities are posted here as they become available.

Reports to: North America Service Manager

Job Summary:

As a Field Service Supervisor, you will be working remotely from the company, and responsible for installing and providing technical support for HIS designed and built integrated solutions. You will supervise and work alongside a small team installing and commissioning HIS innovative solutions, delivering best-in-class customer service. You will be required to integrate third party pumps and products into our equipment. You will be responsible for reviewing and coordinating project schedules, Keeping the customer and HIS informed of project status, customer concerns and actions planed or taken. Fielding customer concerns to better understand customers’ needs, feeding that information back to account and Service management to further enhance the customer and HIS experience.

HIS Innovations Group is a rapidly growing company in a fast-expanding market. Opportunities for advancement, based on demonstrated leadership and performance, will be available. HIS Innovations employs top level talent, with tremendous potential for learning and growing in the semiconductor industry.

Job Responsibilities:

• Main POC for customers HIS needs for that site with focus on tool installation and exploring new service and manufacturing growth opportunities
• Follow inspection criteria and work instructions to facilitate installation and commissioning of our solutions at the customer’s facility
• Maintain Customer and HIS safety protocols of self and team members
• Development and Train team to ensure quality outcome of installations
• Document installation milestones of HIS equipment and verify operation of customers equipment
• Audit shipments, communicate and track all shortages or modifications needed
• Install third party components onto HIS integrated systems platform
• Collaborate with team members to ensure customer deadlines are met
• Ensuring team has the right tools and processes in place to effectively meet customer milestones
• Forecasting headcount to meet necessary hours required to maintain customer schedule
• Coordinate customer schedule with teams’ availability
• Collaborate with Customer, Vendors and Engineering groups to coordinate installation activities, service needs, advanced troubleshooting and equipment improvement requests
• Clear and concise communication on customer requests, tasks completed, and changes needed
• Completion of other tasks as assigned by supervisors and management
• Escalate when help is needed with headcount or technical support
• Timecard approvals and basic supervisory administrative functions: timecards, hiring, etc.

Job Requirements/Skills:

• Self-motivated, someone that can work independently, take the initiative, and achieve goals without constant supervision
• Always friendly and willing to support the customer with any assistance needed
• Always be available to address any HIS Innovations Group, related issues with the Customer
• Understand your role as the HIS representative to the customer, providing outstanding customer service
• Ability to understand your audience and deliver communications with the appropriate technical details
• Documenting and reporting customer concerns to the appropriate HIS Team to cultivate positive internal collaboration between internal teams
• Communicate with FS team on all assigned tasks, keeping documentation current and accurate
• Appropriate issue escalation, keeping all stakeholders informed
• Provide detailed problem description, including desired operation and deviations observed along with possible solutions to the problem
• Achieving advanced technical understanding of our products and services
• Overtime and travel may be required as needed
• Willing to onboard more than current scope required of customer as account grows

Skills Integral to the Job:

• Demonstrated ability to understand detailed electrical schematics and mechanical drawings
• Demonstrated ability to lead and direct onsite activities
• Electrical troubleshooting ability with the appropriate tools
• Demonstrated ability to follow written instructions accurately and consistently
• Attention to detail with the ability to efficiently manage several projects at one time
• Ability to manage customer expectations with a service-oriented approach promoting customer loyalty and timely task completion.
• Collaboration skills essential for working with customer and HIS engineering teams
• A reputation for taking initiative, setting goals, and getting things done
• Exceptional interpersonal and communication skills in both written and verbal form
• The ability to translate customer questions and concerns into actionable items

Education and Experience Requirements:

• Engineering Technician Diploma/Certificate or High School Diploma or equivalent required
• AS degree in technical discipline, or relevant military or practical experience preferred
• Experience with the installation of Mechanical systems, Electrical components, reading layout drawings
• Experience with Vacuum pumps, Frames, Cleanroom equipment, Tools, and procedures a plus
• Experienced onsite Customer Service in the Semiconductor Industry
• English language fluency (written and verbal)

Physical Requirements:

• Able to climb, stand, sit or walk for prolonged periods
• Must be able to lift to 50 pounds / 22.6 KG at times
• Able to carry 30 pounds, tools and components

If you are seeking a new challenge and an opportunity to contribute to a dynamic and growing company, we would love to hear from you. We thank all applicants for their interest, but only those selected for an interview will be contacted, though we keep all applicants on file to consider as candidates for future opportunities. We look forward to reviewing your application and potentially welcoming you to our dedicated team of professionals.

Benefits: As an employee of HIS Innovations Group, you will enjoy a variety of benefits, including Health Care, Dental, Vision, & Life Insurance, Short- and Long-term Disability, Health Savings Account or Flexible Spending Account, 401(k) with company match, Paid Time Off (PTO), Employee Assistance Program (EAP), and a casual work environment.

HIS Innovations Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.