Food Service Liaison, Casual

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 25,000; Full time

Job summary

UPMC St. Margaret is seeking a Food Service Liaison to enhance the patient dining experience in a supportive hospital environment. You will assist with meal selections, ensure dietary needs are met, and provide friendly service throughout the stay.

The role emphasizes interaction with patients and teamwork within a department known for strong leadership and staff collaboration. Rotating shifts begin as early as 6:30 a.m., with every other weekend and holiday commitments.

Qualifications

• Experience in food service, hospitality, or restaurant environments.
• Ability to interact effectively with patients and provide excellent service.

Responsibilities

• Communicates patient concerns to supervisor or clinical staff promptly.
• Handles all phone calls with professional etiquette and follows up to resolution.
• Processes nutrition care orders accurately and timely.
• Prepares tray tickets for food assembly per workflow procedures.
• Assists patients with menu planning according to diet orders.
• Maintains records and prepares reports as assigned.

Skills

Customer service

Food service experience

Communication skills

Job description

Looking for a role where you can make a difference every day while working with a supportive team? Join UPMC St. Margaret as a Food Service Liaison! In this customer-focused role, you'll help create a positive dining experience for patients by assisting with meal selections, ensuring dietary needs are met, and providing excellent service throughout their stay. If you have experience in food service, hospitality, or restaurant environments and enjoy interacting with people, we'd love to hear from you.
You'll be joining a department known for its great staff, strong leadership, and team-oriented culture. This position offers rotating shifts starting as early as 6:30 a.m., with every other weekend and holiday commitment. Whether you're bringing restaurant experience or looking to grow your career in healthcare food service, this is a great opportunity to be part of a mission-driven organization.
Responsibilities:

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Work permit required if under 18 years old.
Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran