Food Service Liaison-UPMC Harrisburg

UPMC; Harrisburg (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Harrisburg is hiring a full-time Food Service Liaison. Candidates must be available for 8-hour shifts from 5am–8pm, including rotating holidays and weekends.

Responsibilities include processing patient diet orders via automated software, and using friendly telephone communication with patients and nursing staff to resolve issues related to food service.

Qualifications

• Customer friendly telephone skills to interact with patients and nursing.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills and follows up on issues to resolution.
• Processes all nutrition care orders according to procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and reports problems to IS staff.
• Prepares tray tickets for food assembly according to workflow procedures.
• Assists patients with menu planning in accordance with diet order in a friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Telephone skills

Job description

We are hiring a full-time Food Service Liaison at UPMC Harrisburg! The candidate needs to be available between 5am-8pm (8 hour work shifts) including rotating Holidays and weekends!

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.