Food Service Liaison-UPMC Community Osteopathic

UPMC; Colonial Park (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Community Osteopathic Hospital is hiring a full-time Food Service Liaison to support patient meal service and diet order processing. Availability from 10:00 to 18:30 is required, including every other weekend and holiday.

You will interact with patients and nursing staff to resolve diet-related issues. Responsibilities include processing and maintaining patient diet orders using diet office software, communicating patient concerns, preparing tray tickets, assisting with menu planning, and

Qualifications

• Customer service and telephone skills.
• Accurate processing of diet orders.
• Ability to troubleshoot software and printer issues.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Customer service

Telephone skills

Tools

Diet office software

Job description

We are hiring a full-time Food Service Liaison for UPMC Community Osteopathic Hospital! Candidate availability must be 10am to 6:30pm, including every other weekend and Holiday!

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.


• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.


• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.


• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.


• Prepares tray tickets for food assembly according to workflow procedures in the operation.


• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.


• Maintains record-keeping and prepares reports as assigned.