Food Service Liaison

UPMC; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

Magee - Women’s Hospital of UPMC is hiring a Part Time Food Service Liaison to support patient meal services. The role requires day and evening shifts with rotating weekends and holidays, contributing to hours of operation.

The position emphasizes handling diet orders via automated software, communicating with patients and nursing staff, and ensuring accurate care delivery in a friendly team setting. Benefits are described as excellent with a positive workplace environment.

Qualifications

• Process and maintain patient diet orders using diet office software.
• Interact with patients and nursing via telephone to resolve issues.
• Assist with menu planning in accordance with diet order and be helpful and friendly.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Job description

Join our team of Life Changers!

Magee - Women's Hospital of UPMC is hiring a Part Time Food Service Liaison.

This position will work day & evening shifts. Rotating weekend and holiday availability is required to support the hours of operation.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Work permit required if under 18 years old.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran