Food & Beverage Operations Lead - Drive Service & Growth

Wawa Inc.; Virginia; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education assistance program

Job summary

Wawa, Inc. is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations in our store. You will partner with the General Manager and Assistant GM to deliver a fresh, efficient, and customer-focused experience day after day.

Take ownership of programs, drive sales, manage promotions, train Customer Service Associates, support hiring and scheduling, and ensure health standards. You will lead a fast-paced team with a focus on quality and customer satisfaction.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Strong leadership experience, ideally in food service or retail environments is a plus.
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

• Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency. Monitor trends and work with peers to create action plans to optimize results.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership

Customer service

Sales focus

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations in our store. You will partner with the General Manager and Assistant GM to deliver a fresh, efficient, and customer-focused experience day after day.

Take ownership of programs, drive sales, manage promotions, train Customer Service Associates, support hiring and scheduling, and ensure health standards. You will lead a fast-paced team with a focus on quality and customer satisfaction.