F&B Operations Leader: Drive Sales & Service Excellence

Wawa Inc.; Dickson (TN); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, ensuring efficiency and consistency. You will partner with the General Manager and Assistant GM to deliver a fresh, customer-focused experience daily.

You will own food programs, drive sales, lead training for Customer Service Associates, and manage hiring, scheduling, and team development while maintaining safety standards across the area.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Strong leadership experience, ideally in food service or retail environments is a plus
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

• Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency. Monitor trends and work with peers to create action plans to optimize results.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership experience

Communication

Customer service

Multitasking

Decision making

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, ensuring efficiency and consistency. You will partner with the General Manager and Assistant GM to deliver a fresh, customer-focused experience daily.

You will own food programs, drive sales, lead training for Customer Service Associates, and manage hiring, scheduling, and team development while maintaining safety standards across the area.