In-Store Food & Beverage Manager — Lead Service & Growth

Wawa Inc.; Fairfield (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

Mental health benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. seeks a Food & Beverage Manager (FBM) to oversee all food and beverage operations, collaborating with the GM and AGM to deliver a fresh, efficient, and customer-focused experience. This role focuses on program ownership, sales growth, and staff development.

You will train Customer Service Associates, lead scheduling and hiring, and ensure a clean, safe, inviting service area. The position offers growth within a dynamic retail environment.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Strong leadership experience, ideally in food service or retail.
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

• Take ownership of food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Decision making

Change facilitation

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Food & Beverage Manager (FBM) to oversee all food and beverage operations, collaborating with the GM and AGM to deliver a fresh, efficient, and customer-focused experience. This role focuses on program ownership, sales growth, and staff development.

You will train Customer Service Associates, lead scheduling and hiring, and ensure a clean, safe, inviting service area. The position offers growth within a dynamic retail environment.