Follow Up Specialist

Jobtailor; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a capable Customer Support Associate to handle inbound calls, gather accurate customer requirements, and ensure precise data entry in a fast-paced, 24/7 environment.

The role emphasizes proactive multitasking, problem-solving, and timely communication of billing information and event updates to customers and dispatchers.

Qualifications

• High school diploma or GED required.
• Up to 2 years of experience in a related field.
• Strong customer service experience.
• Proactive, multitasking, and problem-solving abilities.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call.
• Enter data promptly and precisely record the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service experience

Multitasking abilities

Problem-solving skills

Time management

Data entry accuracy

Education

High School Diploma

GED

Job description

• Handle all inbound calls in a timely manner
• Accurately gather and follow customer requirements during the initial call
• Obtain complete and accurate information while on the call
• Enter data promptly and precisely record the unit's location
• Ensure accurate billing information is communicated to the service provider
• Handle estimates promptly and accurately
• Make outbound calls to obtain updates on open events
• Keep customers updated on event status and follow their instructions
• Collaborate with the roadside dispatcher when problems arise
• Manage time effectively to prioritize and complete tasks within deadlines

Requirements

• High school diploma or GED
• Up to 2 years of experience in a related field
• Strong customer service experience
• Proactive, multitasking, and problem-solving abilities
• Must currently be authorized to work in the United States for any employer without current or future sponsorship
• No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
• Must clear a pre-employment drug test
• Availability for the stated class start dates and training schedule
• Availability to work in a 24/7/365 environment; work schedules TBD

Core Competencies

Demonstrates strong customer service skills while effectively managing inbound and outbound calls, ensuring accurate information gathering and timely updates. Proficient in multitasking and problem-solving within a fast-paced, 24/7 environment.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Accuracy
• Multitasking Abilities
• Problem-Solving Skills
• Time Management

Hard Skills

• Data Entry
• Information Gathering
• Billing Communication
• Estimate Handling
• Call Management

Soft Skills

• Proactive Attitude
• Effective Communication

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Inbound Calls
• Outbound Calls
• Roadside Assistance
• Customer Requirements
• Event Status Updates