Customer Service Representative

Jobtailor; Thomasville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Thomasville, NC seeks an administrative professional to greet customers, answer calls, and handle clerical duties with precision. You will support General Managers and Service Advisors, manage receivables and data entry, and balance month-end statements, maintaining meticulous records in a fast-paced office.

This role requires strong organizational and interpersonal skills, attention to detail, and the ability to multitask effectively while delivering excellent customer service at

Qualifications

• Interpersonal and customer service skills are required.
• Analytical and problem-solving abilities are essential.
• Strong multitasking and organizational capabilities.
• Ability to handle a high volume of calls and emails daily.
• Attentiveness and patience in a fast-paced environment.

Responsibilities

• Greet and assist all customers and prospects promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence, directing to the right person.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, accounting data entry, spreadsheets, and month-end balancing.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Problem-solving

Multitasking

Organizational skills

High-volume calls/emails

Attentiveness

Patience

Tools

Data Entry

Accounting

Spreadsheet management

Month-end balancing

Job description

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Requirements

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience

Core Competencies

Demonstrates strong customer service and interpersonal skills while managing administrative tasks, including accounting data entry and correspondence handling. Capable of multitasking and maintaining organization in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Skills
• Interpersonal Skills
• Analytical Skills
• Problem-Solving Skills
• Organizational Skills

Hard Skills

• Data Entry
• Accounting
• Spreadsheet Management
• Month-End Statement Balancing

Soft Skills

• Multitasking
• Attentiveness
• Patience

Industry Keywords

• Clerical Support
• Administrative Support
• Incoming Phone Calls
• Written Correspondence