Customer Service Representative

Jobtailor; Centennial (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Administrative/Customer Service Specialist in Centennial, Colorado. The role focuses on delivering prompt, professional customer care and supporting daily office operations for the leadership team.

You will handle phones, emails, walk-ins, and data entry, balance month-end statements, and maintain organized records to keep the business running smoothly. The ideal candidate combines strong communication with analytical problem-solving and multitasking

Qualifications

• Strong customer service and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to multitask and stay organized.
• Experience handling high call and email volume.
• Patient and attentive demeanor.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as first contact.
• Manage incoming calls, walk-ins, and written correspondence.
• Provide clerical and administrative support to GMs and Service Advisors.
• Handle receivables, payables, data entry, and month-end balancing.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal skills

Analytical skills

Multitasking

Organizational skills

Communication skills

Tools

Clerical support

Administrative support

Accounting system entry

Spreadsheet management

Month-end balancing

Job description

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner


• Maintain a clean workspace as the first point of contact customers have with the facility


• Effectively manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department


• Provide clerical and administrative support to the General Managers and Service Advisors


• Handle receivables, payables, entry of information into the accounting system and various spreadsheets, and balance month-end statements


• Perform other related duties as assigned

Requirements

• Interpersonal and customer service skills


• Analytical and problem-solving skills


• Multitasking and organizational skills


• Ability to answer a high volume of calls and/or emails daily


• Attentiveness and patience

Core Competencies

Demonstrates strong customer service and interpersonal skills while effectively managing administrative tasks and communications. Proficient in handling financial transactions and maintaining organized records to support operational efficiency.

Highest-signal resume keywords

• Customer Service Skills


• Interpersonal Skills


• Analytical Skills


• Multitasking Skills


• Organizational Skills

Hard Skills

• Clerical Support


• Administrative Support


• Accounting System Entry


• Spreadsheet Management


• Month-End Statement Balancing

Soft Skills

• Problem-Solving Skills


• Attentiveness


• Patience

Industry Keywords

• Receivables


• Payables


• Customer Interaction


• Phone Call Management


• Written Correspondence