Logistics Associate Specialist

Jobtailor; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Delivery Coordinator to manage multiple delivery routes, coordinate with contracted drivers, and handle customer inquiries in a fast-paced environment.

The role focuses on route assignment, issue resolution, and data entry to ensure accurate billing and timely deliveries. Strong MS Office skills and call center experience are valued for success in this position.

Qualifications

• 1 year related experience including call center experience
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and stay organized

Responsibilities

• Assemble multiple routes for customer orders within a market.
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve customer issues and complaints and answer questions
• Monitor progress of delivery routes
• Perform customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee unloading processes of returning routes at day’s end

Skills

Customer Service Skills

Call Center Experience

Multitasking Ability

Organizational Skills

Problem Solving

Communication

Issue Resolution

Education

High School Diploma or Equivalent

Tools

Microsoft Office Proficiency (Word/Excel/PowerPoint/Outlook)

Job description

• Assemble multiple routes for customer orders within a market
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve customer issues and complaints and answer questions
• Monitor progress of delivery routes
• Perform customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee unloading processes of returning routes at day's end

Requirements

• Experience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook
• High school diploma or equivalent
• 1-year related experience including call center experience
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to lift up to 25 pounds

Core Competencies

Demonstrates strong customer service skills and the ability to effectively resolve issues while managing multiple delivery routes and coordinating with drivers. Proficient in Microsoft Office products for data entry and billing tasks.

Highest-signal resume keywords

• Customer Service Skills
• Microsoft Office Proficiency
• Call Center Experience
• Organizational Skills
• Multitasking Ability

Hard Skills

• Data Entry
• Customer Billing
• Route Assignment
• Delivery Monitoring

Soft Skills

• Problem Solving
• Communication
• Issue Resolution

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Delivery Coordination
• Customer Orders
• Contracted Drivers
• Unloading Processes