Customer Service Representative

Jobtailor; Lakeland (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Jobtailor is seeking a front-desk receptionist in Lakeland, FL to be the first point of contact for callers and provide courteous, accurate assistance in a structured, high-volume environment.

You will maintain daily performance, support teammates, and adhere to established workflows while projecting a professional, caring communication style and strong attendance.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service experience, preferably in a call center or high-volume service environment.
• Strong verbal communication and active listening skills.
• Ability to remain calm, patient, and professional under pressure.
• Flexibility and willingness to adapt to changing needs.
• Positive attitude and caring, customer-first mindset.
• Dependability and accountability.
• Strong commitment to attendance.
• Must be authorized to work in the United States without current or future employment visa sponsorship.

Responsibilities

• Serve as the first point of contact for callers.
• Provide courteous, efficient, and accurate assistance.
• Put the caller first in every interaction according to the Customer Care philosophy.
• Maintain dependable and accountable daily performance.
• Support teammates and contribute to a positive team environment.
• Follow established workflows and procedures in a structured environment.
• Maintain professional and caring communication.
• Maintain consistent and reliable attendance.
• Participate in rotating Receptionist support to provide scheduled front-desk coverage.

Skills

Customer service experience

Verbal communication skills

Active listening skills

Dependability

Professionalism

Calm under pressure

Team support

Education

High School Diploma or Equivalent

Job description

• Serve as the first point of contact for callers
• Provide courteous, efficient, and accurate assistance
• Put the caller first in every interaction according to the Customer Care philosophy
• Maintain dependable and accountable daily performance
• Support teammates and contribute to a positive team environment
• Follow established workflows and procedures in a structured environment
• Maintain professional and caring communication
• Maintain consistent and reliable attendance
• Participate in rotating Receptionist support to provide scheduled front-desk coverage

Requirements

• High School diploma or equivalent required
• 1–2 years of customer service experience, preferably in a call center or high-volume service environment
• Strong verbal communication and active listening skills
• Ability to remain calm, patient, and professional under pressure
• Flexibility and willingness to adapt to changing needs
• Positive attitude and caring, customer-first mindset
• Dependability and accountability
• Strong commitment to attendance
• Must be authorized to work in the United States without current or future employment visa sponsorship

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, dependability, and a positive attitude. Capable of maintaining professionalism and adaptability in a high-volume service environment.

Highest-signal resume keywords

• Customer Service Experience
• Verbal Communication Skills
• Active Listening Skills
• Dependability
• Professionalism

ATS Optimization Keywords

Soft Skills

• Calm Under Pressure
• Positive Attitude
• Caring Mindset
• Flexibility
• Team Support

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Call Center
• High-Volume Service Environment
• Customer Care Philosophy
• Structured Environment
• Attendance Commitment