Customer Support Agent

Jobtailor; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in the United States is seeking a dedicated customer support specialist to be the primary point of contact for customer and dealer inquiries, resolving concerns with professionalism and empathy, and communicating clearly across phone, email, and chat channels.

You will document interactions, confirm service appointments, coordinate scheduling, assist with parts orders and service calls, determine warranty coverage, support accurate invoicing or collections, process RMAs, and escalate

Qualifications

• Proficient in Microsoft Windows.
• Strong typing skills.
• Excellent verbal and written communication.
• Customer-focused mindset with strong listening skills.
• Ability to handle difficult situations with professionalism.
• Strong analytical and troubleshooting abilities.
• Team-oriented and adaptable in a changing environment.
• Reliable with strong work ethic and schedule adherence.
• Associate’s degree preferred, OR 2–4 years of customer support or related experience.
• Ability to occasionally lift up to 10 lbs.
• Primarily a desk-based role with regular sitting, speaking, and listening.
• Moderate office noise level.

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and resolve complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and elevate when necessary
• Process RMAs
• Respond to voicemail and email support requests
• Follow all safety, security, and company procedures

Skills

Microsoft Windows

Typing Skills

Troubleshooting Abilities

Incident Reporting

RMA Processing

Professionalism

Empathy

Listening Skills

Adaptability

Reliability

Education

Associate's Degree Preferred

Job description

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and et complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and elevate when necessary
• Process RMAs
• Respond to voicemail and email support requests
• Follow all safety, security, and company procedures

Requirements

• Proficient in Microsoft Windows
• Strong typing skills
• Excellent verbal and written communication
• Customer-focused mindset with strong listening skills
• Ability to handle difficult situations with professionalism
• Strong analytical and troubleshooting abilities
• Team-oriented and adaptable in a changing environment
• Reliable with strong work ethic and schedule adherence
• Associate’s degree preferred, OR 2–4 years of customer support or related experience, OR equivalent combination of education and experience
• Ability to occasionally lift up to 10 lbs
• Primarily a desk-based role with regular sitting, speaking, and listening
• Moderate office noise level

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and technical assistance. Proficient in managing inquiries, scheduling, and documentation while adhering to company procedures.

Highest-signal resume keywords

• Customer Service
• Technical Assistance
• Communication Skills
• Analytical Skills
• Scheduling Coordination

Hard Skills

• Microsoft Windows
• Typing Skills
• Troubleshooting Abilities
• Incident Reporting
• RMA Processing

Soft Skills

• Professionalism
• Empathy
• Listening Skills
• Adaptability
• Reliability

Certifications & Qualifications

• Associate's Degree Preferred

Industry Keywords

• Customer Support
• Service Appointments
• Warranty Coverage
• Invoicing
• Service Issues