FOH Supervisor: Elevate Guest Experience & Service

Level99 Entertainment; Tysons (VA); On-site; USD 31,684 - 37,195; Full time

Job summary

Level99 Entertainment in Tysons, VA is seeking a Front-of-House Supervisor to lead the restaurant team, support the General Manager, and uphold our hospitality standards. You will maintain a strong on-floor presence, guide shift routines, and ensure flawless guest service.

The role emphasizes staff training, accurate cash handling, inventory awareness, and proactive communication of menu and service changes.

Qualifications

• Previous experience in the hospitality industry.
• Excellent verbal and written communication with strong attention to detail.
• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example.
• High School education or equivalent.
• Understands, utilizes and embraces new technology and its implementation into our operation.
• ServSafe, Allergen and ChokeSaver Certifications

Responsibilities

• Leads team through operational execution and ensures proper upkeep.
• Contributes to daily logs and communication mechanisms for the restaurant.
• Ensures labor and controllable costs stay within company guidelines.
• Daily cash management, reconciliation, and audits.
• Assists with beverage inventory and bar staff training on batches and syrups.
• Requires product knowledge to ensure consistency and training of staff.
• Communicates changes effectively to staff and guests.
• Engages with guests to build relationships and foster regulars.
• Maintains guest safety and adherence to food safety standards.

Skills

Hospitality leadership

Communication

Customer service

Integrity

Technology adoption

Education

High School diploma or equivalent

B.S. in Hospitality Management or related degree

Job description

Level99 Entertainment in Tysons, VA is seeking a Front-of-House Supervisor to lead the restaurant team, support the General Manager, and uphold our hospitality standards. You will maintain a strong on-floor presence, guide shift routines, and ensure flawless guest service.

The role emphasizes staff training, accurate cash handling, inventory awareness, and proactive communication of menu and service changes.