Food & Beverage FOH Supervisor

Level99 Entertainment; Tysons (VA); On-site; USD 31,684 - 37,195; Full time

Job summary

Level99 Entertainment in Tysons, VA is seeking a Front-of-House Supervisor to lead the restaurant team, support the General Manager, and uphold our hospitality standards. You will maintain a strong on-floor presence, guide shift routines, and ensure flawless guest service.

The role emphasizes staff training, accurate cash handling, inventory awareness, and proactive communication of menu and service changes.

Qualifications

• Previous experience in the hospitality industry.
• Excellent verbal and written communication with strong attention to detail.
• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example.
• High School education or equivalent.
• Understands, utilizes and embraces new technology and its implementation into our operation.
• ServSafe, Allergen and ChokeSaver Certifications

Responsibilities

• Leads team through operational execution and ensures proper upkeep.
• Contributes to daily logs and communication mechanisms for the restaurant.
• Ensures labor and controllable costs stay within company guidelines.
• Daily cash management, reconciliation, and audits.
• Assists with beverage inventory and bar staff training on batches and syrups.
• Requires product knowledge to ensure consistency and training of staff.
• Communicates changes effectively to staff and guests.
• Engages with guests to build relationships and foster regulars.
• Maintains guest safety and adherence to food safety standards.

Skills

Hospitality leadership

Communication

Customer service

Integrity

Technology adoption

Education

High School diploma or equivalent

B.S. in Hospitality Management or related degree

Job description

OVERVIEW

The FOH Supervisor supports the front-of-house management team, collaborating with the Assistant General Manager and General Manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.

RESPONSIBILITIES

• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Contributes to daily logs and communication mechanisms for the restaurant
• Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Assists with beverage inventory
• Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information
• Always seeking to connect with guests, cultivate relationships, and create regulars
• Lists to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Proactive, quick to react and display leadership with grace, maturity, and decisiveness
• Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Other duties, as assigned

POSITION REQUIREMENTS

• Previous experience in the hospitality industry
• Excellent verbal and written communication skills with strong attention to detail
• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation

OTHER DESIRABLE SKILLS & EXPERIENCE

• 3+ years' experience working in a high-volume, hospitality-oriented food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• ServSafe, Allergen and ChokeSaver Certifications

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

$23 - $27 an hour

Level99 is an E-Verify employer.