FOH Operations & Guest Experience Leader

topgolf; Grand Prairie (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

Topgolf in Grand Prairie, TX is seeking a Front of House Operations Manager to lead Guest Services and Food & Beverage, delivering best-in-class hospitality across the front of house.

You will hire, schedule, coach and develop teams, manage game and bay operations, inventory, safety, and budgets, and ensure guest experience remains the priority in a high-energy, guest-facing venue with flexible hours.

Qualifications

• Experience leading front-of-house operations in hospitality/entertainment environments.
• Proven ability to hire, train, and coach staff at scale.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead Guest Services and Food & Beverage teams to deliver hospitality excellence.
• Hire, schedule, onboard, and develop team members across both departments.
• Manage game system, bay operations, guest safety, and inventory.
• Oversee food and beverage service standards, quality and costs.
• Drive guest satisfaction and profitability through strong leadership and metrics.

Skills

Leadership

Guest Experience

Staffing

Operations Management

Hospitality

Job description

Topgolf in Grand Prairie, TX is seeking a Front of House Operations Manager to lead Guest Services and Food & Beverage, delivering best-in-class hospitality across the front of house.

You will hire, schedule, coach and develop teams, manage game and bay operations, inventory, safety, and budgets, and ensure guest experience remains the priority in a high-energy, guest-facing venue with flexible hours.