FOH Night Shift Lead: Guest Experience Champion

Chick-fil-A; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

A fun work environment where you can 긍

Flexible scheduling (and closed on onS

Learning first‑hand from an experience

Intentional growth and development to

Scholarship opportunities

Competitive pay

401k eligibility

Medical, dental, and vision insurance

Up to $20 in meal credits per day

Job summary

Chick-fil-A Tampa Bay is seeking a Coordinator to support daily operations in a high-volume restaurant. You will lead by example, coach team members, and ensure adherence to Chick-fil-A standards of hospitality and quality.

In this fast-paced role, you’ll oversee front-of-house and collaborate with leadership to maintain smooth shifts, train new hires, and deliver exceptional guest experiences while upholding core values and a servant’s heart.

Qualifications

• Experience in quick-service or hospitality management preferred.
• Strong leadership and communication skills.
• Organized and detail-oriented in a fast-paced environment.
• Passion for serving others and cultivating a positive team culture.
• Availability for flexible schedule including early mornings, evenings, and weekends.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced restaurant
• Offer immediate and respectful response to every guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open/close and lead shifts, be a responsible key holder
• Excellent communication skills, both written and spoken
• Effectively communicates with staff and leadership about position needs to ensure orders are prepared on time and to Chick-fil-A’s quality standards
• Oversee daily operations in the front of house, including register, dining room, drive‑thru, and mobile order execution
• Lead and develop team members to provide a remarkable Guest experience
• Manage breaks, labor, and shift flow to maintain a fast and friendly service environment
• Uphold Chick-fil-A brand standards for cleanliness, order accuracy, and hospitality
• Communicate clearly with BOH and leadership team to ensure operational excellence
• Assist with onboarding and training new FOH employees using internal systems
• Handle Guest concerns with professionalism and care
• Set the tone of positivity, teamwork, and accountability on your shifts

Job description

Chick-fil-A Tampa Bay is seeking a Coordinator to support daily operations in a high-volume restaurant. You will lead by example, coach team members, and ensure adherence to Chick-fil-A standards of hospitality and quality.

In this fast-paced role, you’ll oversee front-of-house and collaborate with leadership to maintain smooth shifts, train new hires, and deliver exceptional guest experiences while upholding core values and a servant’s heart.