Shift Lead: Guest Experience & Operations

Chick-fil-A | Rockville Research Row CFA; Rockville (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A OPer

Competitive Pay

It’s a Great Place to Work

Job summary

Chick-fil-A is seeking a Team Leader to assist the management team with shift operations and ensure guests have an outstanding experience. You will supervise assigned stations, open or close the restaurant in the absence of a manager, and follow opening/closing procedures.

Responsibilities include ensuring recipes are followed, maintaining speed of service, keeping stations clean, and upholding cash handling policies. You will work with a dedicated team to deliver excellent customer service.

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A is seeking a Team Leader to assist the management team with shift operations and ensure guests have an outstanding experience. You will supervise assigned stations, open or close the restaurant in the absence of a manager, and follow opening/closing procedures.

Responsibilities include ensuring recipes are followed, maintaining speed of service, keeping stations clean, and upholding cash handling policies. You will work with a dedicated team to deliver excellent customer service.