FOH Shift Leader: Lead Team, Deliver Guest Experience

Chick-fil-A; Greensboro (GA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Chick-fil-A Greensboro is seeking a Shift Leader to guide team members, uphold service standards, and foster a positive, team-oriented environment. You will set the tone for excellence and help create remarkable guest experiences while supporting growth and development of those you lead.

Responsibilities include overseeing daily shift operations, enforcing policies, and driving financial stewardship with a focus on food safety, quality, and guest satisfaction.

Qualifications

• Previous leadership/management experience in the restaurant industry.
• Strong interpersonal and communication skills with a cheerful attitude.
• Ability to multi-task and work a flexible schedule.

Responsabilités

• Oversee daily shift operations and lead the team to deliver remarkable guest experiences.
• Enforce policies and achieve operational goals while ensuring food safety and quality.
• Develop team members through coaching and feedback, supporting growth and retention.
• Drive guest satisfaction through service standards and timely issue resolution.
• Manage shift deployment to support labor and productivity goals.

Connaissances

Leadership

Team Development

Customer Service

Operations

Description du poste

A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.

ROLE PURPOSE

• Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience

CORE RESPONSIBILITIES

• Serve Guests through the Winning Hearts Everyday Strategy
• Lead & Develop Team Members
• Enforce policies and fulfill operational goals
• Ensure faithful financial stewardship in the business

ROLE RESPONSIBILITIES

Leadership

• Influence culture by modeling and reinforcing the Restaurant Framework.
• Embody Chick-fil-A Lake Oconee's Vision, Values, Mission, and Purpose.
• Lead by example and hold Team Members accountable to the Five Non-Negotiables.
• Protect the Chick-fil-A brand by ensuring excellence in Food Safety, Food Quality, and Guest Experience.
• Execute daily FOH standards through completion of operational checklists and shift responsibilities.
• Create a positive, welcoming environment where Team Members and guests feel valued.

Talent

• Demonstrate and reinforce the Core 4 and Guest Recovery model in every interaction.
• Seek feedback from Team Members and leaders to continuously improve.
• Master all FOH operational positions and coach Team Members to grow in their roles.
• Create a competitive, enthusiastic, and positive culture where Team Members feel supported and valued.
• Hold Team Members accountable with care while maintaining high standards.
• Continuously develop yourself and invest in the growth of others.
• Ensure new Team Members receive effective coaching and support throughout training.
• Support Trainers and the Development Team in providing consistent feedback and development opportunities.
• Communicate Team Member performance, needs, and opportunities with leaders.

Customer Experience

• Execute Pathway standards, genuine hospitality, 2nd Mile Service, and WHED strategies to create remarkable guest experiences.
• Protect the Chick-fil-A brand by cultivating a culture of Food Safety, Food Quality, and operational excellence.
• Ensure Team Members are trained and equipped to deliver Chick-fil-A brand standards.
• Lead the shift in achieving speed of service, appropriate transaction counts, and exceptional guest interactions.
• Ensure completion of daily cleaning routines, operational checklists, and FOH standards.
• Maintain Team Member appearance standards and successful execution of rollouts, LTOs, and promotional initiatives.
• Use CEM feedback, RSAs/FSAs, and CARES reports to identify opportunities and improve the guest experience.
• Partner with Directors to resolve guest concerns and implement solutions.

Sales & Brand Growth

• Champion restaurant goals and initiatives by communicating expectations and engaging the team.
• Support sales growth through excellent execution of catering, delivery, and Beyond the Restaurant opportunities.
• Ensure catering orders are prepared and fulfilled accurately with a focus on exceptional guest experience.
• Help create a culture that grows alongside the restaurant by developing Team Members and celebrating success.
• Encourage hospitality behaviors that drive guest loyalty, repeat visits, and sales growth.

Financial Stewardship

• Demonstrate excellent stewardship of restaurant resources.
• Execute LEAN/FIFO practices to minimize waste and protect food cost.
• Maintain a clean, organized, and efficient restaurant environment, including walk-ins and back-of-house support areas.
• Protect cash through proper cash-handling procedures and accountability.
• Monitor and adjust shift deployment to support labor and productivity goals.
• Ensure proper portioning, procedures, and product handling to support food cost goals.
• Ensure waste, remakes, and inventory adjustments are accurately recorded for accountability and tracking.

SCHEDULE REQUIREMENTS

• Schedule: Full-Time (30+ hrs/week)
• Open: At least once a week
• Close: At least once a week
• Must be able to work Friday & Saturday

QUALIFICATIONS & REQUIREMENTS

• Previous leadership/management experience in the restaurant industry
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry up to 50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Able to work inside & outside

This Chick-fil-A® Restaurants is operated by an independent franchised business owner

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.