FOH Shift Manager - Lead Guest Experience & Team Growth

Chick-fil-A; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Closed on Sundays/Thanksgiving/Christm

Job summary

Chick-fil-A RedBird is seeking a highly capable Front of House Shift Manager to lead FOH operations on shift. You will supervise team members, coach performance, and ensure guest experience aligns with Chick-fil-A standards.

This on-site role emphasizes leadership, safety, and collaboration with Back of House to deliver exceptional service. Qualified candidates have 2+ years in leadership, a Serve Safe certificate, and strong communication skills.

Qualifications

• 2+ years of leadership experience with demonstrated success leading leaders and developing high-performing teams.
• Proven ability to coach, train, and mentor staff to uphold service standards, procedures, and safety protocols.
• Serve Safe Food Handler’s Certificate or state-certified equivalent.

Responsibilities

• Greet and welcome guests, providing a positive first impression and ensuring courteous service.
• Supervise FOH team, assign roles, and train staff for consistency and performance.
• Open/close dining room, manage cash handling, and POS reconciliation.
• Maintain clean, safe FOH spaces and enforce safety protocols.
• Coordinate with Back of House to ensure timely food preparation and delivery.
• Communicate clearly to manage priorities and adapt to challenges.
• Close shifts with reports, restocking, and accountability for duties.

Skills

Leadership experience

Guest experience

Communication skills

Team development

Problem solving

Education

High school diploma

Tools

POS system

Job description

Chick-fil-A RedBird is seeking a highly capable Front of House Shift Manager to lead FOH operations on shift. You will supervise team members, coach performance, and ensure guest experience aligns with Chick-fil-A standards.

This on-site role emphasizes leadership, safety, and collaboration with Back of House to deliver exceptional service. Qualified candidates have 2+ years in leadership, a Serve Safe certificate, and strong communication skills.