FOH LEADERSHIP

SUZU ATH LLC; Cincinnati (OH); Presencial; USD 48.000 - 68.000; Jornada completa

Descripción de la vacante

SUZU ATH LLC in Cincinnati is seeking a dynamic Front of House Leadership professional to oversee daily operations, mentor a diverse team, and ensure exceptional guest experiences in a fast-paced environment.

You will manage scheduling, train staff, monitor guest satisfaction, coordinate with kitchen and management, and uphold health and safety standards while driving service excellence.

Formación

• Experience in a leadership role within a restaurant or hospitality environment.
• Strong interpersonal and communication skills.
• Ability to lead and inspire a diverse team in a fast-paced setting.
• Knowledge of POS systems and scheduling software preferred.

Responsabilidades

• Lead, train, and motivate FOH staff to maintain high standards of customer service and operational efficiency.
• Manage scheduling, shift assignments, and daily team communication to ensure smooth operations.
• Monitor guest satisfaction and address any issues or concerns promptly and professionally.
• Collaborate with kitchen and management teams to coordinate service and resolve operational challenges.
• Maintain compliance with health, safety, and sanitation standards.
• Assist in inventory management and ordering of FOH supplies as needed.
• Conduct regular performance evaluations and provide coaching to team members.
• Support the implementation of new policies, procedures, and promotional initiatives.

Conocimientos

Leadership

Customer service

Interpersonal skills

Communication

Problem-solving

Flexible schedule

Team motivation

Herramientas

POS systems

Scheduling software

Descripción del empleo

We are seeking a dynamic and experienced Front of House (FOH) Leadership professional to join our team in Cincinnati, OH. The FOH Leader will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and leading a team of front-of-house staff to deliver outstanding service in a fast-paced environment.

Key Responsibilities

• Lead, train, and motivate FOH staff to maintain high standards of customer service and operational efficiency.
• Manage scheduling, shift assignments, and daily team communication to ensure smooth operations.
• Monitor guest satisfaction and address any issues or concerns promptly and professionally.
• Collaborate with kitchen and management teams to coordinate service and resolve operational challenges.
• Maintain compliance with health, safety, and sanitation standards.
• Assist in inventory management and ordering of FOH supplies as needed.
• Conduct regular performance evaluations and provide coaching to team members.
• Support the implementation of new policies, procedures, and promotional initiatives.

Qualifications

• Proven experience in a leadership role within a restaurant or hospitality environment.
• Strong interpersonal and communication skills.
• Ability to lead and inspire a diverse team in a fast-paced setting.
• Excellent problem-solving and conflict resolution abilities.
• Knowledge of POS systems and scheduling software preferred.
• Flexible availability including nights, weekends, and holidays.