Front of House Leader: Guest Experience & P&L

Bar 145; Grandview (OH); On-site; CAD 78,000 - 99,000; Full time

Job summary

BAR 145 in Grandview, OH is seeking a Front of House Manager to oversee all front-of-house operations and ensure exceptional guest service. You will assist the General Manager with daily operations, budgeting, and staffing to meet guest needs.

The role requires leadership experience in full-service dining, strong people management, and a commitment to high standards of cleanliness and hospitality. Candidates should be prepared to manage shifts and drive sales while upholding BAR 145 policies.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of 3 years of experience in full service, casual dining.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.

Responsibilities

• Oversee every aspect of the front of the house operations.
• Ensure excellent guest service that exceeds BAR 145 expectations.
• Ensure that the front of the house is adequately staffed to meet guest needs.
• Assist the General Manager with day-to-day operations and reviewing financial reports.
• Work with the General Manager to develop the restaurant's annual operating budget and control costs.
• Operate the front of the house in accordance with BAR 145 policies and laws.
• Direct interviewing, hiring, and training of employees; scheduling and directing work.
• Manage shifts, daily decision-making, staff support, planning and scheduling.
• Maximize table turnover, sales per guest, and sales per hour.

Skills

Guest service

Leadership

Staff scheduling

Budgeting & P&L

Hiring & training

Education

Bachelor’s Degree

Job description

Job 123472 - Front of House Manager
Grandview, OH

• Oversee every aspect of the front of the house operations.
• Ensure excellent guest service that exceeds BAR 145 expectations.
• Ensure that the front of the house is adequately staffed to meet guest needs.
• Assist the General Manager with day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Work with the General Manager to develop the restaurant's annual operating budget and control, front of the house profit and loss, including food, beverage, supply, and labor costs.
• Operate the front of the house in accordance with the BAR 145 policies and applicable laws.
• Directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Manage shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximize table turnover, sales per guest, and sales per hour.
• Enforce safe work behaviors to maintain a safe environment for both guests and BAR 145 team members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals.
• Promote suggestive selling techniques.
• Maintain professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience, perferred
• Minimum of 3 years of experience in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable