Assistant Manager

Tacoria - Ridgewood; Ridgewood (NJ); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

The role collaborates with the FOH and BOH managers to train staff, coach performance, and handle guest interactions and escalations while upholding brand standards.

You will assist opening and closing procedures, monitor cleanliness and timing, and help achieve upselling and service goals in a supportive team environment.

Qualifications

• 1–3 years restaurant supervisory experience preferred.
• Strong communication and leadership skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of POS systems and restaurant operations.
• Flexible availability nights, weekends, holidays.

Responsabilités

• Supervise FOH staff and maintain service standards.
• Coach and train new employees on service procedures.
• Handle guest interactions and resolve escalations professionally.
• Coordinate with BOH for smooth service and cash/POS support.

Connaissances

Team leadership

Communication

Multitasking

POS knowledge

Flexible availability

Outils

POS Systems

Description du poste

PositionSummary

The FOH Assistant Manager supports daily front-of-house operations to ensure excellent guest experiences, smooth service flow, and strong team performance. This role works closely with the FOH Manager and BOH Manager to oversee staff, maintain service standards, and handle customer interactions and escalations.

Key Responsibilities

Team Leadership & Supervision

• Assist in supervising the Foh staff
• Help train new employees on service standards and procedures
• Provide ongoing coaching, feedback, and performance support
• Step in during busy shifts to assist service as needed

Guest Experience

• Ensure every guest receives friendly, efficient, and high-quality service
• Handle guest complaints professionally and resolve issues quickly
• Monitor dining room atmosphere, cleanliness, and service timing

Operations Management

• Support opening and closing procedures
• Ensure compliance with health, safety, and sanitation standards
• Coordinate with BOH (Back of House) for smooth service execution
• Handle cash management and POS system support

Performance & Standards

• Uphold brand standards and service expectations
• Monitor staff appearance, punctuality, and professionalism
• Assist in achieving customer service expectations and upselling initiatives

Qualifications

• 1–3 years of restaurant experience (supervisory preferred)
• Strong communication and leadership skills
• Ability to multitask in a fast-paced environment
• Knowledge of POS systems and restaurant operations
• Flexible availability (nights, weekends, holidays)

Preferred Skills

• Conflict resolution and problem-solving
• Team motivation and leadership
• Attention to detail and organization
• Customer-first mindset

Work Environment

• Fast-paced restaurant setting
• Requires standing/walking for long periods
• May involve lifting light to moderate loads