FOH Manager

Tacoria - Freehold; Freehold (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

You will hire and train FOH team, manage schedules, handle guest concerns, oversee reservations and seating, and ensure health and safety compliance in a fast-paced environment.

Qualifications

• 3+ years restaurant experience with at least 1 year in a supervisory role.
• Strong leadership and team development abilities.
• Excellent communication and conflict resolution skills.
• Knowledge of POS systems and restaurant operations.
• Ability to work flexible hours (nights, weekends, holidays).

Responsibilities

• Hire, train, and develop FOH staff.
• Create and manage staff schedules.
• Lead pre-shift meetings and set service goals.
• Coach, evaluate, and discipline team members as needed.
• Ensure attentive, professional, and personalized guest service.
• Monitor dining room flow, cleanliness, and service timing.
• Oversee opening, service, and closing procedures.
• Coordinate with BOH to ensure smooth communication.
• Manage reservations, waitlists, and seating strategy.
• Ensure health, safety, and sanitation standards.
• Manage labor costs and scheduling considerations.
• Oversee cash handling, comps, voids, refunds, and POS accuracy.
• Track sales performance and support revenue initiatives.
• Monitor FOH supplies and reorder as needed.
• Uphold brand standards and service protocols.

Skills

Team Leadership

Staff Training

Guest Service

POS Systems

Scheduling

Communication

Job description

PositionSummary

The FOH Manager oversees all front-of-house operations to ensure exceptional guest service, efficient workflow, and strong team performance. This role leads service staff, maintains high hospitality standards, and collaborates with the kitchen and upper management to deliver a seamless guest experience.

Key Responsibilities

Team Leadership & Staffing

• Hire, train, and develop FOH staff
• Create and manage staff schedules based on business needs
• Lead pre-shift meetings to communicate goals, menu updates, and service focus
• Coach, evaluate, and discipline team members as needed

Guest Experience & Service Excellence

• Ensure every guest receives attentive, professional, and personalized service
• Handle guest complaints and resolve issues promptly and effectively
• Monitor dining room flow, cleanliness and service timing
• Maintain strong floor presence during service

Operations Management

• Oversee daily opening, service, and closing procedures
• Coordinate closely with BOH (kitchen) to ensure smooth communication
• Manage reservations, waitlists, and seating strategy
• Ensure compliance with health, safety, and sanitation standards

Financial & Administrative Duties

• Manage labor costs through effective scheduling and staffing levels
• Oversee cash handling, comps, voids, refunds and POS system accuracy
• Track sales performance and support revenue-driving initiatives
• Monitor & order Foh supplies

Performance & Standards

• Uphold and enforce brand standards and service protocols
• Implement improvements to increase efficiency and guest satisfaction
• Support marketing efforts, promotions, and special events

Qualifications

• 3+ years of restaurant experience, including 1–2 years in a management role (strongly preferred)
• Strong leadership and team development skills
• Excellent communication and conflict resolution abilities
• Knowledge of POS systems and restaurant operations
• Ability to work flexible hours (nights, weekends, holidays)

Preferred Skills

• Strong organizational and multitasking abilities
• Guest-focused mindset with attention to detail
• Ability to perform under pressure in a fast-paced environment

Work Environment

• Fast-paced, guest-facing role requiring constant movement
• Standing and walking for extended periods
• Occasional lifting of moderate weight