FOH Assistant Manager

Tacoria - Ridgewood; Ridgewood (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Responsibilities include leading FOH staff, coaching, managing guest experiences, coordinating with BOH, and ensuring proper cash handling and POS usage. Strong communication and leadership skills are essential for success in a fast-paced environment.

Qualifications

• 1–3 years of restaurant experience with supervisory exposure.
• Strong communication and leadership abilities.
• Able to multitask in a fast-paced restaurant environment.
• Knowledge of POS systems and restaurant operations.

Responsibilities

• Assist in supervising the front-of-house staff and support coaching.
• Oversee guest experience and resolve complaints professionally.
• Coordinate with BOH for smooth service and operations.
• Support opening/closing procedures and cash/POS handling.
• Uphold brand standards, monitor punctuality, and promote upselling.

Skills

Leadership

Communication

Multitasking

POS Systems

Job description

PositionSummary

The FOH Assistant Manager supports daily front-of-house operations to ensure excellent guest experiences, smooth service flow, and strong team performance. This role works closely with the FOH Manager and BOH Manager to oversee staff, maintain service standards, and handle customer interactions and escalations.

Key Responsibilities

Team Leadership & Supervision

• Assist in supervising the Foh staff
• Help train new employees on service standards and procedures
• Provide ongoing coaching, feedback, and performance support
• Step in during busy shifts to assist service as needed

Guest Experience

• Ensure every guest receives friendly, efficient, and high-quality service
• Handle guest complaints professionally and resolve issues quickly
• Monitor dining room atmosphere, cleanliness, and service timing

Operations Management

• Support opening and closing procedures
• Ensure compliance with health, safety, and sanitation standards
• Coordinate with BOH (Back of House) for smooth service execution
• Handle cash management and POS system support

Performance & Standards

• Uphold brand standards and service expectations
• Monitor staff appearance, punctuality, and professionalism
• Assist in achieving customer service expectations and upselling initiatives

Qualifications

• 1–3 years of restaurant experience (supervisory preferred)
• Strong communication and leadership skills
• Ability to multitask in a fast-paced environment
• Knowledge of POS systems and restaurant operations
• Flexible availability (nights, weekends, holidays)

Preferred Skills

• Conflict resolution and problem-solving
• Team motivation and leadership
• Attention to detail and organization
• Customer-first mindset

Work Environment

• Fast-paced restaurant setting
• Requires standing/walking for long periods
• May involve lifting light to moderate loads