FOH Banquet Supervisor

Kaskaid Hospitality; Sioux City (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Kaskaid Hospitality seeks a professional FOH Supervisor to oversee front-of-house operations, ensure exceptional service, and maintain a positive work environment in Sioux City.

You will lead hosts, servers and bartenders, train staff, manage reservations and payments, monitor staffing and labor costs, and coordinate with the kitchen to ensure a smooth dining experience.

This full-time role requires evening/weekend availability, a high school diploma, and a passion for guest satisfaction.

Qualifications

• Experience in a supervisory role within the food and beverage industry.
• Ability to lead and motivate a team with a focus on service.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of food safety and sanitation regulations.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Manage and supervise front-of-house staff, including hosts, servers, and bartenders.
• Train and mentor staff on customer service standards and company policies.
• Oversee greeting, seating, order taking, service, and payments.
• Monitor staffing levels and control labor costs.
• Resolve customer complaints and ensure satisfaction.
• Collaborate with kitchen for smooth front/back coordination.
• Assist with scheduling, inventory, and ordering supplies.
• Stay updated with industry trends and suggest improvements.

Skills

Leadership

Customer service

Communication

Problem-solving

Team motivation

Education

High school diploma or equivalent

Job description

:Job Summary: We are seeking a professional and motivated FOH Supervisor to join our team. The FOH Supervisor will be responsible for overseeing the front-of-house operations, ensuring exceptional customer service, and maintaining a positive and efficient work environment. The ideal candidate has experience in the food and beverage industry, strong leadership skills, and a passion for delivering an outstanding dining experience.

Responsibilities

• Manage and supervise front-of-house staff, including hosts, servers, and bartenders.
• Train and mentor staff on customer service standards, job responsibilities, and company policies.
• Ensure the smooth operation of all front-of-house duties, including greeting and seating guests, taking orders, serving food and drinks, and processing payments.
• Monitor and maintain appropriate staffing levels to provide quality service while controlling labor costs.
• Resolve customer complaints and ensure customer satisfaction by addressing any issues promptly and professionally.
• Perform regular inspections of the dining area, ensuring cleanliness and adherence to health and safety regulations.
• Collaborate with the kitchen staff to ensure efficient communication and coordination between the front and back of the house.
• Assist with scheduling, inventory management, and ordering supplies as needed.
• Stay up to date with industry trends and suggest improvements to enhance the dining experience.

Qualifications

• Previous experience in a supervisory role within the food and beverage industry.
• Demonstrated ability to lead and motivate a team.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Exceptional customer service skills with a focus on creating a positive and welcoming atmosphere.
• Knowledge of food safety and sanitation regulations.
• Ability to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent; additional relevant certification is a plus.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.