FOH Lead: Service Quality & Pre-Shift Excellence

Outback Steakhouse; Lafayette (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Outback Steakhouse is seeking a front-of-house leadership role to ensure exceptional guest experiences and maintain restaurant standards. The position emphasizes teamwork, coaching, and supporting management to meet daily quality and service goals.

The role involves supervising staff, conducting pre-shift meetings, and collaborating on events, marketing, and quality control. Candidates should be certified in front-of-house functions and legally eligible to work in the United States.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing assignments and lead pre-shift meetings
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs
• Perform quality table checks and handle routine Guest issues
• Participate in events, marketing, purchasing, training, quality control, and financial activities

Skills

Leadership

Customer service

Coaching

Communication

Job description

Outback Steakhouse is seeking a front-of-house leadership role to ensure exceptional guest experiences and maintain restaurant standards. The position emphasizes teamwork, coaching, and supporting management to meet daily quality and service goals.

The role involves supervising staff, conducting pre-shift meetings, and collaborating on events, marketing, and quality control. Candidates should be certified in front-of-house functions and legally eligible to work in the United States.