Front-of-House Lead: Elevate Guest Experience & Standards

Outback Steakhouse; West Manchester Township (York County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Outback Steakhouse in the United States seeks a Key Front-of-House leader to support management and maintain restaurant standards, delivering a high-quality guest experience.

Under direct supervision, you will coach staff, coordinate pre-shift meetings, and ensure smooth service while upholding Bloomin' Brands policies and safety guidelines. This role values a 'whatever it takes' attitude and leadership.

Qualifications

• Front-of-house leadership and team supervision experience.
• Legal authorization to work in the United States.

Responsibilities

• Uphold high employment quality standards in line with policies.
• Conduct pre-opening quality checks and ensure readiness prior to opening.
• Review staffing assignments and lead pre-shift meetings.
• Coach front-of-house staff in customer service while balancing FOH and BOH.
• Perform quality table checks and handle routine guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Front-of-house leadership

Customer service excellence

Education

Certified in front-of-house operations

Authorized to work in the United States

Job description

Outback Steakhouse in the United States seeks a Key Front-of-House leader to support management and maintain restaurant standards, delivering a high-quality guest experience.

Under direct supervision, you will coach staff, coordinate pre-shift meetings, and ensure smooth service while upholding Bloomin' Brands policies and safety guidelines. This role values a 'whatever it takes' attitude and leadership.