Front-of-House Lead: Guest Experience & Pre-Shift Ops

Outback Steakhouse; Midlothian (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Outback Steakhouse is seeking a hands-on Front-of-House leader to support service excellence and maintain restaurant standards. Under direct supervision, this role guides team members, coordinates with management, and helps deliver a consistent Guest experience.

Candidates should have FOH certification and legal work authorization in the United States; leadership experience is preferred, and Bloomin Brands benefits are described in the posting.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.
• Experience in restaurant leadership preferred.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance).
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Front-of-house leadership

Customer service

Staff coaching

Quality control

Education

FOH certification

Job description

Outback Steakhouse is seeking a hands-on Front-of-House leader to support service excellence and maintain restaurant standards. Under direct supervision, this role guides team members, coordinates with management, and helps deliver a consistent Guest experience.

Candidates should have FOH certification and legal work authorization in the United States; leadership experience is preferred, and Bloomin Brands benefits are described in the posting.