FOH Director - Flexible Scheduling & Growth

Chick-fil-A; Wheaton (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Benefits Contribution

401k

Scholarships up to $2,500 per year

Sundays Off

Free Meals and Discounts

Flexible Scheduling

Job summary

Chick-fil-A in Wheaton, IL is seeking a Front of House Director who thrives in a fast-paced, guest-focused environment. You will lead and coach the FOH team, align service standards with kitchen operations, and partner with the Owner/Operator to ensure smooth daily operations.

This role offers competitive compensation, health benefits for full-time staff, a 401k program, and opportunities for growth and development.

Qualifications

• 1–2 years relevant work experience in customer service, hospitality environment, or restaurant management.
• Basic computer and iPad competencies.
• Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods.
• Able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Ability to prioritize tasks and delegate when necessary.
• Strong analytical and problem-solving skills to function in a high-paced environment.
• Understanding and evaluation of Profit and Labor Reports.
• Open availability preferred; Friday and Saturday are required.

Responsibilities

• Foster a positive and productive work environment by coaching and providing feedback to the team.
• Educate Managers and Team Members on Chick-fil-A customer service standards and productivity.
• Coordinate with the kitchen team to ensure food meets customer expectations.
• Manage the dining room layout and decor to create a hospitable atmosphere.
• Report to the Owner/Operator and collaborate with other executive directors.
• Ensure smooth FOH shifts and delegate tasks as needed.
• Monitor and manage inventory for FOH and hospitality supplies.
• Demonstrate understanding of key positions in the front of the store.
• Evaluate and adjust based on Profit and Labor Reports.

Skills

Leadership

Customer service

Team management

Conflict resolution

Staff development

Communication

Job description

Chick-fil-A in Wheaton, IL is seeking a Front of House Director who thrives in a fast-paced, guest-focused environment. You will lead and coach the FOH team, align service standards with kitchen operations, and partner with the Owner/Operator to ensure smooth daily operations.

This role offers competitive compensation, health benefits for full-time staff, a 401k program, and opportunities for growth and development.