FOH Director: Elevate Guest Experience & Team Leadership

Chick-fil-A; Lancaster (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Benefits for well-being

Job summary

Chick-fil-A Lancaster is seeking a Director to lead a dynamic, people-focused team and elevate the guest experience in a fast-paced environment.

You will oversee front-of-house leadership, set schedules, coach performers, and drive digital initiatives to increase sales while maintaining quality. This role emphasizes leadership development, collaboration with local operators, and a strong commitment to community and culture.

Qualifications

• Leadership experience in a fast-paced team.
• Strong focus on guest experience and service quality.
• Proven ability to coach and develop team members.

Responsibilities

• Lead the FOH team to deliver exceptional guest experiences.
• Maintain speed of service and overall operational flow.
• Provide real-time coaching and feedback to staff.
• Build a culture of excellence, accountability and ownership.
• Develop a pipeline of trainers and team leaders for succession.

Skills

Leadership

Teamwork

Guest service

Mentoring/Training

Tools

Digital tools

Job description

Chick-fil-A Lancaster is seeking a Director to lead a dynamic, people-focused team and elevate the guest experience in a fast-paced environment.

You will oversee front-of-house leadership, set schedules, coach performers, and drive digital initiatives to increase sales while maintaining quality. This role emphasizes leadership development, collaboration with local operators, and a strong commitment to community and culture.