Front of House Director

Chick-fil-A; Huntersville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Chick-fil-A is seeking a Front of House Director to lead all FOH positions and areas, ensuring daily improvements for both the team and guests. The role emphasizes supervision, training, and cost control in a fast-paced restaurant environment.

The ideal candidate will have strong leadership and customer service skills, be able to manage scheduling and costs, and uphold Chick-fil-A's commitment to high food safety standards in a team-focused setting.

Qualifications

• 18+ years of age.
• Minimum 18 months of food service/customer service experience.
• Must have a flexible schedule, work 40 hrs/wk, and work Saturdays.

Responsibilities

• Manage team leaders, trainers, and team members
• Maintain high levels of customer service and throughput
• FOH scheduling
• Oversee team member training
• Manage food cost, labor cost, and other expenses
• Supervise and uphold excellent food safety practices

Skills

Team leadership

Customer service

Scheduling

Food safety

Training

Cost management

Job description

Position Overview:

As the Front of House Director, you will be responsible for supervising, leading, and monitoring all positions and areas related to the Front of House. The FOH Director should be passionate and excited about making each day at the restaurant better than the last for both the team and guests.

Responsibilities:

• Manage team leaders, trainers, and team members
• Maintain high levels of customer service and throughput
• FOH scheduling
• Oversee team member training
• Manage food cost, labor cost, and other expenses
• Supervise and uphold excellent food safety practices

Requirements:

• 18+ years of age
• Minimum 18 months of food service/customer service experience
• Must have a flexible schedule, work 40 hrs/wk, and work Saturdays

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.