FNOL Customer Advocate — Empathetic Claims Support

Univista Holdings; Florida; Sur place; USD 22 000 - 23 000; Plein temps

Résumé du poste

Univista Holdings is seeking a First Notice of Loss (FNOL) Customer Service Representative in Casselberry, FL. The role focuses on handling motor vehicle loss reports with compassion, clear communication, and a customer-first approach.

The ideal candidate has a high school diploma or GED, strong multitasking skills, and the ability to work well both independently and in a team. Fluency in additional languages is a plus in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Commitment to delivering exceptional customer service and driving customer satisfaction.
• Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
• Eager to advance career with a reliable company and contribute to a growing organization.
• Enjoy working collaboratively with a team as well as independently.

Responsabilités

• Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
• Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
• Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
• Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims

Connaissances

Customer service

Multitasking

Communication

Teamwork

Bilingual (EN/ES)

Formation

High school diploma or GED

Description du poste

Univista Holdings is seeking a First Notice of Loss (FNOL) Customer Service Representative in Casselberry, FL. The role focuses on handling motor vehicle loss reports with compassion, clear communication, and a customer-first approach.

The ideal candidate has a high school diploma or GED, strong multitasking skills, and the ability to work well both independently and in a team. Fluency in additional languages is a plus in a fast-paced environment.