FNOL Claims & Billing Examiner – Fast-Paced Growth Role

Hertz Global Holdings, Inc.; Oklahoma City (OK); Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted rentals

Paid time off

Medical/Dental/Vision

401(k) with matching

Parental leave

Educational reimbursement

Employee assistance program

Insurance programs

Descripción de la vacante

Hertz Global Holdings, Inc. is seeking an FNOL Examiner in Oklahoma City to establish initial claim files and triage incoming documents. You will be the first contact for Hertz field locations and customers, ensuring files are complete and directing them to the appropriate teams.

The role involves billing damage claims to customers and insurers, maintaining accurate billing files, and meeting performance targets while delivering excellent customer service.

Formación

• Minimum high school diploma or equivalent; some college education preferred.
• Experience in an office environment working with others.
• Working knowledge of Microsoft Word and Excel.
• Ability to work independently.
• Basic mathematical skills.
• Analytical capabilities for decision-making.
• Excellent communication skills.
• Time Management

Responsabilidades

• Review and set up damage claims for billing or referral to the Liability team.
• Validate coverage and billing adjustments based on rental agreement information.
• Handle calls from customers, insurers, and Hertz locations to determine file status.
• Ensure accurate and timely billing.
• Research written correspondence regarding billing, collections, adjustments, or disputes.
• Meet or exceed assigned performance targets.
• Maintain portfolio aging within established guidelines.
• Demonstrate professionalism with customers and contacts.
• Maximize collection efforts while maintaining customer satisfaction.
• Resolve outstanding issues with internal and external customers.
• Maintain complete documentation of collection activities.
• Develop a systematic approach for account reviews and calls.
• Partner with Customer Relations and Hertz Sales on sensitive issues.
• Escalate accounts with financial instability or risk.
• Respond to inquiries within 24 hours.

Conocimientos

Analytical thinking

Communication skills

Time management

Independence

Mathematical skills

Office experience

Educación

High school diploma

Some college

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Hertz Global Holdings, Inc. is seeking an FNOL Examiner in Oklahoma City to establish initial claim files and triage incoming documents. You will be the first contact for Hertz field locations and customers, ensuring files are complete and directing them to the appropriate teams.

The role involves billing damage claims to customers and insurers, maintaining accurate billing files, and meeting performance targets while delivering excellent customer service.