Hybrid Damage & Claims Recovery Specialist

Hertz; Oklahoma City (OK); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) matching

Parental Leave

Employee Assistance Program

Educational Reimbursement & Discounts

Discounts – Theme Park Tickets, Gym

Job summary

Hertz is seeking a Recovery Specialist in Oklahoma City, OK, operating in a hybrid model. You will manage and collect outstanding damage-related claims arising from rental activity, researching documentation and validating liability while coordinating with renters, insurers, and third parties.

The role emphasizes data accuracy, timely follow-ups, and collaboration with Sales, Operations, and Legal teams to maximize recoveries and minimize loss exposure.

Qualifications

• High school diploma or equivalent required
• Some college coursework preferred
• 1 year credit & collections or auto insurance claims experience required
• Experience in a collaborative office environment
• Proficiency in Word and Excel
• Ability to manage multiple priorities
• Strong数学 and analytical skills
• Excellent written and verbal communication
• Strong time management and organizational skills

Responsibilities

• Review and validate damage claims with complete and accurate documentation
• Research liability using contracts, photos, reports, and billing records
• Initiate and manage collection efforts via phone, email, and written correspondence
• Negotiate payment resolutions with customers, insurers, and third parties
• Maintain records of all collection activities in internal systems
• Manage account portfolios and aging within guidelines
• Develop systematic account review processes for collections and follow-ups
• Maximize recoveries while maintaining customer satisfaction
• Coordinate with internal teams to resolve disputes and escalations
• Respond to customer inquiries within 24 hours and provide status updates
• Escalate at risk accounts as needed
• Ensure compliance with company policies and state regulations
• Support billing, collections, recoveries, and cycle-time improvements
• Meet or exceed individual and team performance metrics
• Perform other duties as assigned

Skills

High-level multitasking

Word & Excel

Independent work

Strong communication

Time management

Analytical skills

Problem solving

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Word

Excel

Job description

Hertz is seeking a Recovery Specialist in Oklahoma City, OK, operating in a hybrid model. You will manage and collect outstanding damage-related claims arising from rental activity, researching documentation and validating liability while coordinating with renters, insurers, and third parties.

The role emphasizes data accuracy, timely follow-ups, and collaboration with Sales, Operations, and Legal teams to maximize recoveries and minimize loss exposure.