First Party Examiner

Hertz; Oklahoma City (OK); Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted rentals

Paid time off

Medical/Dental/Vision

401(k) with matching

Parental leave

Educational reimbursement

Employee assistance program

Insurance programs

Descripción de la vacante

Hertz Global Holdings, Inc. is seeking an FNOL Examiner in Oklahoma City to establish initial claim files and triage incoming documents. You will be the first contact for Hertz field locations and customers, ensuring files are complete and directing them to the appropriate teams.

The role involves billing damage claims to customers and insurers, maintaining accurate billing files, and meeting performance targets while delivering excellent customer service.

Formación

• Minimum high school diploma or equivalent; some college education preferred.
• Experience in an office environment working with others.
• Working knowledge of Microsoft Word and Excel.
• Ability to work independently.
• Basic mathematical skills.
• Analytical capabilities for decision-making.
• Excellent communication skills.
• Time Management

Responsabilidades

• Review and set up damage claims for billing or referral to the Liability team.
• Validate coverage and billing adjustments based on rental agreement information.
• Handle calls from customers, insurers, and Hertz locations to determine file status.
• Ensure accurate and timely billing.
• Research written correspondence regarding billing, collections, adjustments, or disputes.
• Meet or exceed assigned performance targets.
• Maintain portfolio aging within established guidelines.
• Demonstrate professionalism with customers and contacts.
• Maximize collection efforts while maintaining customer satisfaction.
• Resolve outstanding issues with internal and external customers.
• Maintain complete documentation of collection activities.
• Develop a systematic approach for account reviews and calls.
• Partner with Customer Relations and Hertz Sales on sensitive issues.
• Escalate accounts with financial instability or risk.
• Respond to inquiries within 24 hours.

Conocimientos

Analytical thinking

Communication skills

Time management

Independence

Mathematical skills

Office experience

Educación

High school diploma

Some college

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

A Day in the Life

The primary purpose of the FNOL Examiner is to serve as the first point of contact for both Hertz field locations and customers to establish initial claim files. The Examiner is responsible for triaging all incoming documents and calls to determine the appropriate handling of each file, ensuring files are complete, and gathering information from external parties to support accurate decisions regarding referral to HCM, CRU, or closure as a "Rest" file.

Job Description

A Day in the Life

The primary purpose of the FNOL Examiner is to serve as the first point of contact for both Hertz field locations and customers to establish initial claim files. The Examiner is responsible for triaging all incoming documents and calls to determine the appropriate handling of each file, ensuring files are complete, and gathering information from external parties to support accurate decisions regarding referral to HCM, CRU, or closure as a "Rest" file.

The Examiner is also responsible for billing damage claims to customers and/or insurance carriers. This includes determining the appropriate party to bill, selecting the correct correspondence, and identifying the required supporting documentation for initial billings related to U.S. and Canadian subrogation files. Additionally, the Examiner is responsible for maintaining accurate billing files, managing backlog counts, and performing other duties as assigned by the supervisor.

We expect the starting wage to be around $16.85 per hour.

What Will You Do

• Initially review and set up damage claims for billing or referral to the Liability team.
• Validate appropriate coverage and billing adjustments based on rental agreement information.
• Handle all calls from customers, insurers, and Hertz locations to determine whether information should be added to an existing file, referred to a Third-Party Administrator, or used to open a new file. For new files, ensure all information is documented in the appropriate pre-established format.
• Ensure accurate and timely billing.
• Receive and research written correspondence regarding billing, collections, adjustments, or disputes.
• Meet or exceed assigned individual performance targets.
• Maintain portfolio aging within established guidelines.
• Demonstrate professionalism when interacting with customers and business contacts.
• Maximize collection efforts while maintaining a high level of customer satisfaction.
• Interact with both internal and external customers to resolve outstanding issues in a professional manner.
• Maintain accurate and complete documentation of all collection activities.
• Develop a systematic approach for account reviews and collection calls.
• Partner with Customer Relations when addressing sensitive account issues.
• Partner with Hertz Sales when addressing sensitive account issues.
• Escalate accounts when financial instability or risk is identified.
• Respond to inquiries within 24 hours to maintain excellent customer service.
• Perform other duties as assigned by the supervisor or manager.

What We Are Looking For

• Minimum high school diploma or equivalent; some college education preferred.
• Experience in an office environment working with others. Preferably a large office in which working through others is necessary.
• Working knowledge of Microsoft Word and Excel.
• Ability to work independently
• Basic mathematical skills
• Analytic capabilities for decision-making
• Excellent communication skills
• Time Management

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran