Flooring Installations Lead

Surfaces Construction Group; Albuquerque (NM); On-site; USD 60,000 - 65,000; Full time

Job summary

Surfaces Construction Group in Albuquerque, NM is seeking a versatile operations coordinator to manage all customer service aspects for flooring installations. The role includes year-round installer recruiting, coordinating jobs, inspecting sites, resolving issues, and upholding company standards to deliver a remarkable flooring experience.

The ideal candidate will have strong scheduling, interpersonal skills, and proficiency with Excel and Microsoft Office.

Qualifications

• 2–5 yrs flooring industry knowledge and/or experience.
• Scheduling and team development proficiency.
• Excel and Microsoft Office proficiency.
• Valid driver's license and current insurance status.
• Flexibility to work nights and weekends, as needed.

Responsibilities

• Year round recruiting/onboarding/replacement of installers (hard surfaces/carpet).
• Coordinate jobs within SOP standards (ensure coverage and workload).
• Review and assess installer performance by conducting job site inspections and review of customer driven scores.
• Ensure complete customer satisfaction via timely follow up and conflict resolution.
• Manage customer database with timely record and account billing.
• Accurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOP.
• Meet/exceed monthly performance metrics (LTR, compliance, C&P, TIP, stock).
• Display and provide everyday leadership to all employees, contractors, and guests within the office.
• Help build and maintain partnerships with Lowes stores as needed to build confidence in Keller Services.
• Always display Keller Vision, Values, and Purpose.

Skills

Flooring coordination

Analytical thinking

Time management

Interpersonal skills

Communication

Education

Associates Degree

Tools

Excel

Microsoft Office

Job description

Surfaces Construction Group in Albuquerque, NM is seeking a versatile operations coordinator to manage all customer service aspects for flooring installations. The role includes year-round installer recruiting, coordinating jobs, inspecting sites, resolving issues, and upholding company standards to deliver a remarkable flooring experience.

The ideal candidate will have strong scheduling, interpersonal skills, and proficiency with Excel and Microsoft Office.