Floor Supervisor - Hospitality & Guest Experience

Lucky Strike Entertainment Corporation; Florida; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) Retirement Plan

Employee stock purchase program

Paid vacation and holidays

Job summary

Lucky Strike Entertainment Corporation is seeking a hands-on Supervisor to lead the floor on every shift, supporting bowling, arcade, food & beverage, bar, and events while delivering a memorable guest experience.

You will coach hourly teammates on service standards, safety, and company expectations, drive sales through guest engagement and promotions, and help maintain facility readiness and smooth operations across the center.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Skills

Hospitality experience

Team motivation

Communication skills

Floor-first leadership

Financial awareness

Stamina and lifting

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment Corporation is seeking a hands-on Supervisor to lead the floor on every shift, supporting bowling, arcade, food & beverage, bar, and events while delivering a memorable guest experience.

You will coach hourly teammates on service standards, safety, and company expectations, drive sales through guest engagement and promotions, and help maintain facility readiness and smooth operations across the center.