Floor Supervisor: Hospitality & Guest Experience

Lucky Strike Entertainment Corporation; Kissimmee (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan

Employee stock purchase program

Employee assistance program (EAP)

Paid vacation and holidays

Job summary

Lucky Strike Entertainment Corporation in Kissimmee, FL is hiring a Supervisor to lead the floor on every shift, coordinating bowling, arcade, F&B, bar and events to deliver memorable guest experiences. You will coach front-line teams and adapt as needed to keep service fast and friendly.

Requirements include 1–2 years in hospitality or guest-facing settings, strong communication, and the ability to stand for long periods and lift up to 50 pounds.

Qualifications

• 1–2 years in hospitality or guest-facing roles.
• Willingness to coach a team.
• Strong communication and guest problem-solving.
• Able to stand for long periods and lift up to 50 lb.
• Flexible availability including nights and weekends.

Responsibilities

• Own the floor on every shift, ensuring service flows, guests happy, and the team moves across all areas.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service, safety, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Hospitality experience

Customer service

Team leadership

Communication skills

Flexible availability

Education

High school diploma

Job description

Lucky Strike Entertainment Corporation in Kissimmee, FL is hiring a Supervisor to lead the floor on every shift, coordinating bowling, arcade, F&B, bar and events to deliver memorable guest experiences. You will coach front-line teams and adapt as needed to keep service fast and friendly.

Requirements include 1–2 years in hospitality or guest-facing settings, strong communication, and the ability to stand for long periods and lift up to 50 pounds.