Shift Supervisor: Guest Experience & Team Leader

Lucky Strike Entertainment Corporation; Oklahoma City (OK); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Wellness resources

401(k)

Employee stock purchase program

Employee Assistance Program

Vacation and holidays

Discounts: bowling, waterpark, retail,

Job summary

Lucky Strike Entertainment Corporation is seeking a Supervisor to lead the floor on every shift across bowling, arcade, food and beverage, bar and events, delivering guest experiences that encourage return visits. You will coach hourly staff, maintain service standards, drive sales, manage operations, assist with cash handling and inventory, and help ensure safety.

The role requires 1–2 years in hospitality, strong communication, flexibility, and the ability to stand long hours and lift up to 50

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environment.
• Natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills to resolve guest concerns professionally.
• A floor-first work style; lead by being present and doing the work.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food & beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Hospitality experience

Team leadership

Guest service

Communication skills

Flexibility

Physical stamina

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment Corporation is seeking a Supervisor to lead the floor on every shift across bowling, arcade, food and beverage, bar and events, delivering guest experiences that encourage return visits. You will coach hourly staff, maintain service standards, drive sales, manage operations, assist with cash handling and inventory, and help ensure safety.

The role requires 1–2 years in hospitality, strong communication, flexibility, and the ability to stand long hours and lift up to 50