Floor Manager: Lead Guest Experience in Fast-Paced Dining

Kaiyō; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Leadership role with ownership

Supportive ownership team

Part of San Francisco dining concept

Job summary

Kaiyō Handroll Bar in San Francisco is seeking a passionate Floor Manager to lead front-of-house operations during busy service times, delivering warm, attentive hospitality and ensuring elevated dining standards.

The ideal candidate has at least 2 years of FOH management experience, strong knowledge of California labor laws, and a proven ability to lead by example while managing staff and guest expectations in a fast-paced environment.

Qualifications

• Minimum of 2 years of front-of-house management experience in a full-service restaurant or bar environment.
• Strong working knowledge of California labor law (meal breaks, overtime, wage and hour compliance).
• Experience with scheduling and labor management tools.

Responsibilities

• Greet and welcome guests promptly; listen attentively to understand food and beverage preferences, provide informed recommendations, and accurately take orders.
• Maintain strong knowledge of the menu, including ingredients, preparation methods, and beverage offerings, to confidently answer questions and upsell when appropriate.
• Engage with guests in a warm, genuine, and professional manner to create a memorable dining experience.
• Monitor tables throughout the meal to ensure guest satisfaction; proactively address and resolve issues as they arise.
• Support overall restaurant operations by assisting service and kitchen teams as needed to ensure smooth execution.
• Prepare and present itemized checks; collect payments and accurately process transactions.
• Deliver high-quality food and beverage service in a fast-paced, full-service restaurant environment.

Skills

FOH management

Guest service

Upselling

Team leadership

California labor law

Scheduling

Communication

Availability

Job description

Kaiyō Handroll Bar in San Francisco is seeking a passionate Floor Manager to lead front-of-house operations during busy service times, delivering warm, attentive hospitality and ensuring elevated dining standards.

The ideal candidate has at least 2 years of FOH management experience, strong knowledge of California labor laws, and a proven ability to lead by example while managing staff and guest expectations in a fast-paced environment.